One of the greatest opportunities of being the president and CEO of Poudre Valley Health System is that I often receive the most sincere thank-you cards you can imagine.
I know that George Hayes, FACHE, president and CEO of the Medical Center of the Rockies, and Kevin Unger, FACHE, president and CEO of Poudre Valley Hospital, both receive a huge number as well.
However, George and the staff at MCR received one recently that was truly unique.
This is a YouTube video thank you from Don Koralewski and his family to thank the physicians, nurses and staff at MCR for their great care.
Honestly…how cool is this?
Make sure you watch until the end…the kids are adorable!
Thank you to the staff members who took care of Don and his family. I know all of our patients throughout the health system receive this same level of care. This makes me so proud!
Thanks all…and thanks for taking the time to send this, Don!
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Posted in Healthcare reform, Malcolm Baldrige National Quality Award, Quality improvement, tagged Craig Luzinski, George Hayes, London, Malcolm Baldrige National Quality Award, medical center of the rockies, poudre valley health system, Priscilla Nuwash, pvhs, PVHS Center for Performance Excellence, University College London Hospital on September 22, 2010 |
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Today’s blog is written by Medical Center of the Rockies CEO George Hayes, who is in London with Craig Luzinski, Poudre Valley Hospital chief nursing officer, and Priscilla Nuwash, president of the PVHS Center for Performance Excellence.
Priscilla Nuwash, Craig Luzinski and I had the privilege of meeting with representatives of the University College London Hospitals today to learn about their organization and what they are doing around organizational change, and initiatives they are undertaking around education, communication, teamwork and leadership.
UCLH is a seven-hospital organization (or “trust”) centered in London, England. Although the initiatives mentioned above started more than two years ago, they have taken on a new sense of urgency given the recently announced budget cutbacks by the British government. UCLH is a “learning” (i.e., teaching) hospital for the UCLH trust. They operate a number of simulation labs in their education center to facilitate learning. They will frequently make video/audio recordings of the teaching events in order to demonstrate the interpersonal interactions that took place. This facilitates not only clinical education, but helps to improve interpersonal relationships and understanding of how teams interact.
We also learned about what they are doing in the areas of implementing the World Health Organization surgical checklist, their Staff College (which is their equivalent of PVHS’s leadership development program), and the approaches they are taking to reduce costs, which is being driven by the budget cuts imposed by the British government.
We concluded the visit with a tour of the 600-bed University College London Hospital and their inpatient pediatric oncology unit. The representatives of UCLH were very interested in the Malcolm Baldrige National Quality Award process and how we have used it to sustain and improve performance.
I believe we all learned a lot from one another and look forward to working together in the future.
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