Patient satisfaction at Poudre Valley Hospital and Medical Center of the Rockies has long been a focal point of Poudre Valley Health System, and that will continue as University of Colorado Health.
Patient satisfaction is about more than just great medical care: It’s about friendly, compassionate nurses and staff, a clean facility and doing whatever it takes to exceed patient expectations.
While PVH and MCR use a third party, Avatar International, to track patient satisfaction, the government also tracks patient satisfaction and reports the results on the Hospital Compare website. Visitors to the site can compare patient satisfaction at up to three hospitals, including those nearby with a simple city or zip code search.
One of the best indicators of patient satisfaction, of satisfaction with any product or service, is whether the patient or customer would “definitely” recommend it to others.
That’s where PVH and MCR shine: 86 percent of visitors to MCR would definitely recommend, and 81 percent of visitors to PVH would do the same.
Both of those marks are higher than any other hospital in southern Wyoming and northern Colorado, including those in Greeley, Longmont, Boulder, Estes Park or Cheyenne.
We encourage you to visit the Hospital Compare site and see how PVH and MCR stack up against any other hospital in the country.
–Kevin Darst, director of marketing and communication